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discovery and prioritizationproduct analyticsusage metricsengineering collaborationreseller managementcustomer requirementsproduct specificationsin-house software

Summary
Shipped software products across 40+ engagements at Nine Labs and a current portfolio of self-built ventures, with a consistent pattern of starting from the problem before reaching for the solution. At Lucky Hare and Night Train Pizza, designed and ran a 169-response guest research program, translated findings into a 90-day operational action plan, and built the product roadmap for Donna, an AI restaurant management platform, entirely from that firsthand operator discovery. Authored Loops, a published product methodology covering discovery, hypothesis design, roadmap prioritization, and building at speed, applied across Fortune 500 clients and lean founding teams alike. Works comfortably in a small, high-trust team environment, embedded in engineering rhythm, writing clear specs and user stories, and owning launch readiness from partner communications to documentation.

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Tailoring Notes
CardFlight wants someone embedded in engineering rhythm who starts with the problem, writes clear specs, and owns launch readiness end to end in a lean team. The angle taken here leads with J's operator-founded discovery practice and his Loops methodology, which maps almost point for point onto what the JD describes as the ideal workflow. The restaurant and SMB merchant experience is directly relevant because CardFlight serves independent merchants, and J has been one. The agency and CoffeeCup entries demonstrate sustained cross-functional delivery at scale, which validates the lean team and stakeholder collaboration requirements.

CardFlight sits at the intersection of payments infrastructure and merchant tools, which is exactly the territory I have been building in. PizzaCart is a Square-integrated ordering platform I built for independent restaurant operators. Donna is an AI-native restaurant management platform with a Square POS integration at its core. Both came from operating Lucky Hare Bar and Grill and Night Train Pizza firsthand, not from studying the space from a distance. The work you are describing at CardFlight is the work I already do. Merchant interviews, synthesizing support tickets and usage data into clear problem statements, writing specs engineering can actually build from, owning launch readiness across marketing and operations. I did all of that across 40-plus products at Nine Labs over 13 years, for clients like Fiserv, Delta, and IHG. My book Loops codifies that process: start with the problem, validate before you build, define success before you ship. The piece that may be less common: I build. Socializer went from idea to working MVP in a single afternoon, solo. PizzaCart has kitchen capacity throttling and real-time throughput modeling. Donna runs multi-agent prospecting on local infrastructure. I write the specs and I direct the build. That means when I sit in a refinement or sprint planning, I know what is hard, what is under-specified, and what the engineering team needs to ship something that actually works. CardFlight is a lean team solving a real problem for merchants. That is the kind of environment where this background creates the most value. Discovery through delivery, no theater.

J. Cornelius is a 30-year product practitioner and author of Loops who currently builds AI-native software for independent restaurant operators, with direct Square POS integration experience across two active products. He has shipped 40-plus products at Nine Labs for clients including Fiserv and Delta, and owns the full cycle from merchant discovery through launch readiness, the exact scope CardFlight is hiring for.

CardFlight is a fintech/payments platform (merchant-focused) seeking a PM for a lean, cross-functional team in a remote role with equity. The domain (payments/merchant services) is adjacent to the candidate's expertise, and the remote, lean-team structure aligns with stated preferences. However, the role is a standard individual contributor PM—not a fractional, leadership, or rapid-build position—and the posting emphasizes discovery-and-roadmap execution in an established product, not ideation or 0-to-1 building. The candidate's strength lies in rapid prototyping and shipping solo; this role is collaborative but process-oriented (standups, refinements, sprint planning, PRDs). Compensation ($120–160k) meets the floor but sits mid-market for the candidate's seniority and track record.

CardFlight offers solid remote flexibility, equity upside, and adjacent fintech domain fit, but the role is a standard collaborative PM focused on roadmap stewardship and process rigor rather than rapid 0-to-1 building or fractional ownership—misaligned with the candidate's strength in solo shipping and prototyping velocity; compensation is fair but not exceptional for their track record.

Strong approval. The letter is specific to CardFlight's actual job description, references merchant interviews, problem statements, launch readiness, and lean team environment directly from the posting. Voice is human and direct. No banned phrases detected. No em-dashes. Word count is under 400. The PizzaCart/Donna/Square thread ties the applicant's background to CardFlight's exact domain without over-explaining. 'Discovery through delivery, no theater' is a strong close. Two standout strengths: (1) the technical credibility section is specific and falsifiable, which is rare and effective; (2) the exec summary does real work by naming the exact scope match in one sentence. Minor note: 'creates the most value' in the final paragraph edges slightly toward corporate filler but does not rise to the level of a banned phrase and reads fine in context.

Skip to main content Home Company reviews Find salaries Messages Unread count 0 1 new update Employers / Post Job Start of main content What Where Find Jobs Product Manager CardFlight Remote $120,000 - $160,000 a year Apply with Indeed Job details Here’s how the job details align with your profile. Pay $120,000 - $160,000 a year Benefits Pulled from the full job description Health insurance Paid time off Stock options Lunch & learns Full job description We're currently looking for a Product Manager who will take a key role on our United States location-neutral team. This individual will work alongside four other team members, while also collaborating cross-functionally with teams across the organization. They will translate customer needs and business goals into clearly articulated requirements, driving the development of products that acquire and retain merchants. In this role, we value someone who leads with a clear understanding of the problem before reaching for the solution, operates with a high degree of self-sufficiency in a lean team environment, and brings enough technical and business depth to connect customer needs, partner constraints, and engineering execution into a clear path forward. What You'll Do Discovery & Prioritization Conducting merchant interviews and participating in reseller calls to understand pain points firsthand, while also synthesizing support tickets, feature requests, Pendo data, and usage metrics to build a complete picture of customer and partner needs. Synthesizing discovery inputs into clear problem statements that align the team around what is being solved and why before solutioning begins. Partnering with the broader product team to prioritize what gets built and when, with decisions weighted heavily toward features that drive revenue growth. Roadmap Stewardship & Launch Readiness Maintaining and executing against a product roadmap that balances new features, platform improvements, and technical debt. Clearly communicating the reasoning behind roadmap decisions to engineering, marketing, operations, and partner teams so everyone understands not just what is being built but why. Owning launch readiness by coordinating across teams to ensure messaging, documentation, partner communications, and engineering work are all aligned and complete before a feature ships. Data-Informed Decision Making & Requirements Using product analytics tools to analyze feature adoption and user behavior, and translating that data into a clear narrative that builds the case for what should be built, changed, or deprioritized. Translating customer and business needs into clear specs, user stories, or PRDs that engineering can build from. Cross-Functional Collaboration Embedded in the engineering team's daily rhythm, attending standups, refinements, and sprint planning, and reviewing completed work to ensure it meets the intended product outcome before release. Partnering with marketing to review content, walk through feature use cases, and ensure messaging accurately reflects what the product is designed to do. Working with operations to share product requirements, review documentation, and train the team on how new features work so they can effectively support merchants after launch. Collaborating with the partnership team to gather and incorporate feedback from resellers and acquirers, and to coordinate release timing and communications so external partners are informed and prepared for every product change. What You'll Bring to the Table 2-8 years of product management experience shipping in-house software. A demonstrated track record of shipping software products from concept to release. Curiosity and determination to find answers even if they aren't easily available, and the ability to operate comfortably in ambiguity while driving toward clarity. A natural collaborator who can bring together people and ideas across engineering, marketing, operations, and partner teams to move work forward. Strong written and verbal communication skills with the organizational discipline to manage multiple workstreams, deadlines, and stakeholders simultaneously. Payments or fintech domain experience, familiarity with acquiring, processing, card network rules, or merchant services. Comfort working with product analytics tools and the ability to use data to support and defend product decisions. Who We Are We are a leading payments technology company that empowers small businesses across the United States to accept payments seamlessly through our flagship product, SwipeSimple. We distribute our solutions primarily through a robust network of hundreds of merchant acquirers and independent sales organizations (ISOs), who in turn onboard thousands of merchants onto the SwipeSimple platform each month. We are backed by private equity, including WestView Capital Partners, and are at an exciting inflection point in our growth journey. We have a strong foundation of profitable recurring revenue today, and are focused on scaling over the next three to four years through optimizing our core channel, accelerating our direct-to-merchant offering, expanding value-added services, and selectively entering new markets. Why You'll Love Being Part of the CardFlight Team US location-neutral work environment Home-office equipment stipend Flexible paid time off Employee Engagement (Lunch & Learns, team building events) Learning & Development culture Comprehensive Health Benefits Competitive compensation including: Annualized Base Salary Range: $120,000 – $160,000 Annualized Company Performance Bonus: $8,000 – $12,000 Company Stock Options: 10,000 Remote flexibility and autonomy Report job Product Manager jobs in Remote Jobs at CardFlight in Remote Product Manager salaries in Remote Hiring Lab Career advice Browse jobs Browse companies Salaries Indeed Events Work at Indeed Countries About Help ESG at Indeed © 2026 Indeed Your Privacy Choices Accessibility at Indeed Privacy Center and Ad Choices Terms